Patricia (Patti) Ratcliff graduated a proud Mount Healthy Owl and is still a proud Alumni of the Class of 1966. After completing High School she attended Beauty School for hair… design. She found her calling as a customer service rep for the Industry. She continued to grow and moved on to Ponderosa where she became a Company Trainer teaching her skills of customer service to employees of new stores opening up around the United States. She takes her job very personal and applies that to her approach helping customers. She believes the customer should come first and a satisfied customer is her reward of a job well done. As she continues to learn the Insurance Industry she still has not lost any of her Customer Service skills. Her upbeat go getter attitude is contagious in this office and keeping customers happy is her goal which fits in perfectly with our business objective.